How to ask for help regarding Installation issues?

FORMAT FOR ASKING QUESTIONS IN THE SUPPORT FORUM/XDA THREAD REGARDING INSTALLATION ERRORS.

NOTE: While creating the log and posting, dont assume that we remember your previous issue reported a few pages back in the forum

NOTE: If you get stuck in a bootloop or indefinite hangup during install, immediately (after waiting for 20 mins), pull the battery, and before wiping/modifying anything, flash the flashable getlogs tool (From the download links page). The utility will create a zip (.tar.gz) file in the root of your sdcard, which should be attached in the Support forum with detailed description of the issue and the following form copied and pasted after filling in the relevant information.

 

Remember, dont be a miser for words when it comes to describing your problem. One more thing-please dont PM/email any of us asking for help.

 

You should post at least the following info to help us help you, if things go wrong:

Copy the following form, and paste it in the SuperNova XDA thread after adding your answers

  1. Are you using an HTC Desire GSM phone (codename ‘bravo’)?…………………………………….
  2. Flash the Getlogs Flashable Tool and attach /sdcard/Data2SDlog.tar.gz (rename to .zip if necessary). Have you attached it to the post in XDA? (If you havent, nobody can help you!)…………………………………….
  3. Size of sdcard used…………………………………….
  4. Size of each partition created and type of partitions made (Fat32, Fat, ext2, ext3 or ext4), whether each partition was Primary or secondary…………………………………….
  5. Whether you are S-OFF or S-ON (If you dont know what this is, press Power and Back button to boot to Hboot mode and see what it reads there: S-OFF or S-ON)…………………………………….
  6. Have you changed your Hboot type with Alpharev? If so, what kind of Hboot do you currently have (Bravo Stock/Bravo N1Table/Bravo Data++/Bravo Sense/Bravo Oxygen r2/Bravo CM7 r2)?…………………………………….
  7. What is the order of your partitions and the number of partitions (Eg: Two partitions; Fat32 Primary first, ext4 primary second)?
  8. Software used for partitioning (Gparted, 4Ext recovery, Amon Ra recovery etc)…………………………………….
  9. Recovery Software installed, with version and subversion number (Eg: 4Ext 2.0.1/Clockworkmod 3.0.0 R3)…………………………………….
  10. Detailed account of steps you did for the procedure, with output/errors at each step as received from the Recovery/Partitioning software…………………………………….
  11. Did you do a full wipe from Recovery before installation?
  12. Did you do any additional wipe in between flashing the Rom and the Data2installer (if applicable)?…………………………………….
  13. If you didnt wipe and did an upgrade, what ROM were you running previously?…………………………………….
  14. Version of the ROM you installed, and the names of the Data2SD installer/reinstaller flashable zips you used (if any.)…………………………………….
  15. If you’re using a custom kernel, full name of the kernel with author name, the kernel voltage if known, whether you have an overclocked/undervolted configuration…………………………………….
  16. Did you install any custom theme? Which one?
  17. Did you flash any addons (mine or otherwise)? List them……………………………………..
  18. Did you get any of the following messages in recovery? …………………………………….
    1. sd-ext could not be formatted, file already exists?…………………………………….
    2. Failure mounting ‘sd-ext’…………………………………….
    3. Or a message similiar to the above (Hint: This means your device is USB bricked)?…………………………………….
  19. Step at which major error was noticed…………………………………….
  20. Recovery log as per the procedure detailed below……………………………………..
  21. Any additional info you think is relevant…………………………………….
  22. Note: Attaching an adb logcat is extremely useful (though optional) for understanding any issues. Have you attached one as a text file?…………………………………….

Additional Information:

How to create an ADB log?



You are reading this post on Supernova Rom site. Joel's personal blog is the Eyrie, hosted here.